What we do
“We have worked with Straight-forward to deliver a change programme centred on performance management. We have found their approach to be innovative, challenging and excellent at delivering real change throughout the organisation. The management training delivered was seen as the best our managers have ever had. They listened to our needs and helped us to redesign our approach to performance management, linking it closely to our vision and values. They brought some great new thinking to the table and it has been an excellent partnership.”
The ability of Charlotte and her team to understand our business and the direction in which we are looking to travel has really ensured that the programme is unique to us and as such gained buy-in from leaders at an early stage.
Having attended countless away days and interactions over a 20 year career I can honestly say that Charlotte Cook has been the best facilitator, coach, ring master, call it what you will, I have come across. I have always been extremely impressed by Charlotte’s style of presentation / facilitation. Her openness, honesty and rumour always seems to bring the best out of people and in doing so makes the whole session so much more valuable.
Training workshop delivery was inspirational, highly interactive & professional, resulting in enthusiastic engagement of attendees. Workshop learning & positive behaviours are now clearly evident in the workplace assisted by the use of a simple, but consistent customer service model makes the whole session so much more valuable. Superb!.