New Charter Housing Trust Group

We work with New Charter on a number of development initiatives including Executive Coaching, using MBTI as a team building tool and senior team facilitation. Charlotte works closely with the Director team supporting their awaydays over the last three years – ensuring they are continuing to grow and develop as a leadership team.

Following their participation in our research in to the impact of welfare reform on housing employees, we developed and delivered resilience training for all customer facing staff. We also developed a bespoke version of the training for their contact centre staff. The training has been really well received and has significantly enhanced resilience amongst the team.

“The training has already had an impact on me.  I had a difficult experience with the parents of a tenant who had died a couple of weeks ago, which really upset me.  When I went home I kept thinking about it, but I reflected on some of the things we had talked about in our training and it helped me to understand why it had affected me so much, so I was able to process it more easily.  I found the training very beneficial and am really grateful that New Charter is equipping us to do our jobs and deal with the challenges we are facing”    Neighbourhood Co-ordinator, New Charter