Yorkshire Water Services
Developing management capability
At Yorkshire Water Services, we are currently delivering a programme for new and newly promoted managers. We worked collaboratively with the client team (under the framework agreement) to develop this programme. We have helped shape the way forward for this bespoke programme, ensuring it is sustainable and considered reputable across the business.
The programme is made up of mandatory and elective modules. The client felt the need to have some mandatory sessions to encourage a consistent approach to Leadership. A one day launch event was designed to push the delegates out of their comfort zone and open their minds to a new way of learning whilst positioning the different elements of the programme.
The programme includes an initial 3-day workshop covering areas such as Managing Self (including MBTI), Managing Others (feedback and coaching) and Managing the Team. Re-connect days also took place to encourage reflection, learning and an understanding of how learning was being applied on a day to day basis. A second 3-day workshop then focuses on strategic thinking, Leading Change and Decision making and problem-solving. Again Re-connect days take place to follow up on this.
Our facilitators work with a cohort of 12 -16 throughout their mandatory journey including the Re-connect sessions – this way they develop excellent relationships and can provide valuable support for the learning. Our team also have calls with delegates’ line managers to provide feedback and ensure that learning is being tracked/applied outside the training room. Elective modules are also available – attendance determined by individual development needs, enhancing each individual’s own personal journey. We support delivery of these modules in areas such as coaching.
Performance Management
We are the preferred partner for the rollout of this major initiative across the whole organisation. We were selected based on our in-depth understanding of the organisation, the changes it has been through and is facing as well as the quality of relationships we have developed.
We supported the roll-out of workshops across the business for managers and team members to refresh the performance management process and to encourage consistent application. Two-day workshops were delivered for new managers and these included skills development in addition to creating a detailed understanding of the process. Full and half day sessions were facilitated by experienced managers and colleagues.
Business Skills training delivery
We also provide facilitators to support the business skills training across the business (areas such as Decision-Making and Problem Solving, Facilitation Skills, Assertiveness and Influencing and Negotiating). We are acclaimed for being highly responsive and have been commended on our ability to forecast and predict what is needed within this programme. Our facilitators are able to use their knowledge of the business and adapt their approach to meet the complexity of the diverse audience.
Link: www.yorkshirewater.com
