Progress Housing Group

We were asked by the Senior Management team to carry out a review of the performance/annual appraisal process. We conducted workshops with managers and staff to get a good understanding of the current process e.g. what works and what could be improved. At the same time, Progress had developed a new set of values to support the Group. We worked with managers and staff to add more detail to the values, developing a set of clear behaviours that everyone could understand. These formed an integral part of the new process.

We then designed a new process focusing on developing the relationship between the manager and employee rather than the paperwork. To enhance this we designed and delivered a two day Performance Management workshop for all managers and a briefing session for all employees. This process served to set really clear expectations across the organisation and to ensure everyone understood the purpose of the revised Personal Development Review Process.

There were many challenges along the way in terms of gaining buy in and commitment to the new approach. I is a significant change and is now really becoming embedded as the ‘way we do things round here’.

We also worked with the Senior Management Team as follows:

• Designed an delivered a 360 feedback process that included some face to face data collection to ensure we had good quality feedback to give
• Team sessions looking at the role of senior managers in setting the framework, role modelling the new ways of working and ensuring they continue to be a high performing team.
• 1:1 coaching

We are working closely with the OD team to respond to management and employee development needs around a number of key areas e.g. resilience, decision making and personal effectiveness.